Find quick answers about ordering, personalisation, delivery, returns and contacting OneSaveShop.

Ordering

How do I place an order?

Add the products you want to your basket, review your order and continue to checkout. Where a product offers personalisation, enter the requested details carefully before ordering.

Can I change an order after placing it?

Contact us as soon as possible at sales@onesaveshop.co.uk. We cannot promise that changes will be possible once an order, particularly a personalised order, has entered processing.

Personalised products

What should I check before submitting personalisation?

Please check names, dates, spelling, capitalisation and any other requested details before completing checkout. Personalised items are produced using the information supplied with the order.

Can I cancel or return a personalised item?

Different cancellation rules can apply to goods made to your specifications or clearly personalised. This does not affect your statutory rights if goods are faulty, damaged or not as described. See our Returns & Refunds page for details.

Delivery

How much is UK Mainland delivery?

For England, Scotland and Wales, Royal Mail Standard delivery is £3.95 and is normally delivered 2–3 working days from despatch. DPD Premium delivery is £6.95 and is normally delivered 1 working day from despatch. Orders over £75 qualify for free Royal Mail Standard delivery. DPD remains available for £6.95.

What about Northern Ireland?

Royal Mail Standard delivery is £3.95 and is normally delivered 3–5 working days from despatch. DPD Premium delivery is £12.95 and is normally delivered 2 working days from despatch.

When does the delivery estimate start?

Delivery times are measured from despatch, not from the time the order is placed. Personalised or made-to-order products may require processing before despatch. See our Delivery Information page for the full details.

Returns, refunds and order problems

What if my item is faulty, damaged, incorrect or not as described?

Contact OneSaveShop as soon as possible with your order number, the item concerned and a clear description of the problem. We may ask for photographs or video where this helps us assess the issue. Your statutory rights are not affected.

Where should I send a return?

Please contact OneSaveShop before sending a return so we can provide the correct instructions. Do not send products directly to a supplier unless OneSaveShop specifically instructs you to do so.

Payments and account

Which payment methods can I use?

The payment methods currently available for your order are shown at checkout. Review the order total and delivery charge before submitting payment.

Where can I view my account?

Use the My Account page to access the customer account area.

Contact OneSaveShop

How do I contact you?

Email sales@onesaveshop.co.uk or use our Contact page. For an existing order, include your order number where possible so we can identify it more quickly.